Call Centre Services for Forward-looking Businesses
JC Call Centre understands your concerns and makes the most suitable recommendation according to your business needs. Through the whole process, our approach is both advisory and co-operative. We determinedly fulfill our promises of giving you an efficient and budget friendly outcome for your investment.
Services vision of JC Call Centre:
The vision of JC Call Centre is to grow and learn every day. To become a call center which can serve close to major countries, especially the UK & the US. It offers comprehensive and tailored call center services, which include inbound and outbound call handling, sector-specific services and telemarketing enabling JC Call Center to add the value to all types of businesses through providing the opportunity of real increment in sales, profitability and productivity, which allows ROI to be measured in real times.
Our consistent clients from global brands include Honeywell Productions, Hounslow Council, Binney & Smith, Hounslow Cars, Cars TW and many others through to leading SMEs. The team of JC Call Center contains highly professional, experienced, and well-trained CSRs. Each member works with the flexibility to up or low-quality operations and fulfills promises of exceeding client expectations on all the assigned tasks.
JC Call Centre is responsible to ensure that each of our agents understands your business and have a gratitude of the brand and standards to conveniently assist your clients. This way, we efficiently become a full trained outsource department for your business. We provide complete awareness and guidance to our agents of your business’ mind-set without involving any generic script enabling efficient communication between your clients and our team.
24/7 CCTV monitoring
Professional and Trained staff with bilingual as a plus
Weekly/ Monthly reporting as per Customer’s requirement
Designated Account and Team Manager
Continuous upgrading of Team’s Performance
Tracking / monitoring of potential enquiries
Un-interrupted Power Supply, backed up with UPS and standby Generator
Call Recording Software